Fintech operations
Dispute handling automation for a payment platform
Built an AI-assisted triage and resolution workflow across support, risk, and finance teams.
Resolution time
-41%
Manual reviews
-36%
SLA compliance
+22%
Representative examples of how AI strategy and automation delivery can impact revenue, cost, and service quality.
Built an AI-assisted triage and resolution workflow across support, risk, and finance teams.
Designed an agent-supported campaign workflow across lead research, messaging, and follow-up cadence.
Implemented reusable AI copilots for proposal drafting, project kickoff prep, and progress reporting.